General Conditions of Sale

These General Conditions of Use, Conditions of Sale and Privacy Policy regulate the use of the website, “”, whose owner is the company Olioly Development SL

OLIOLY DEVELOPMENT SL (hereinafter OLIOLY) is a Spanish limited company with address at Progres Street number 2, main second 08012 Barcelona; is registered in the Mercantile Registry of Barcelona on November 9, 2015, registration number 1, volume 45052, folio 142, section, page 4755538, with CIF number B66637190.

These Conditions establish the rights and obligations of all users of Olioly, in relation to the products and services we offer through our website “”, (hereinafter the “Olioly Online Store”).

  1. Obligations of the User.

1.1 The User undertakes, in general, to use the Online Store Olioly, to acquire the Products and to use each of the services of this, in a diligent manner, in accordance with the law, morals, public order and the provisions in these General Conditions, and must also refrain from using them in any way that could prevent, damage or deteriorate the normal operation and enjoyment of the Olioly Online Store by Users or that could damage or cause damage to the property and rights of Olioly Develpment SL, its suppliers, Users or in general of any third party.

  1. Products and Services.

2.1 OLIOLY reserves the right to decide, at any time, the Products that are offered to Users through the Olioly Online Store. In particular, OLIOLY may at any time add new Products to those offered or included in the Online Store Olioly, understanding that unless otherwise provided, such new Products shall be governed by the provisions of these General Conditions. Likewise, OLIOLY reserves the right to stop providing or facilitating access and use at any time and without prior notice of any of the different kinds of Products offered in the Olioly Online Store.

2.2 The Products included in the Olioly Online Store will correspond in the most reliable manner possible that the web display technology allows for the Products actually offered. Except for typographical error, the characteristics of the Products and their prices appear in the Olioly Online Store. The prices indicated in the Olioly Online Store are in Euros and include VAT, unless otherwise indicated.

2.3 OLIOLY undertakes not to allow any transaction that is illegal, or is considered by the credit card brands or the acquiring bank, which may or has the potential to damage the goodwill of the same or to influence them negatively. The following activities are prohibited under the programs of the card brands: the sale or offer of a product or service that is not in full compliance with all laws applicable to the Buyer, Issuing Bank, Merchant, Holder of the card, or cards OLIOLY reserves the right to cancel or reject any order from a User-Client with which it maintains a dispute regarding the payment of a previous order.

In addition, the sale of alcoholic beverages to children under 18 is also explicitly prohibited.

2.4 Orders placed on the Internet through carry contractual data between the User-Client and the Olioly Online Store that will be subject to confirmation and collection by both parties before shipment.

2.5 OLIOLY undertakes to accept orders in accordance with the terms of the general sales conditions set forth herein. The User-Client declares to know and accept these general conditions of sale before confirming their orders. The confirmation of an order implies, therefore, the acceptance of these General Conditions of Sale. Unless proven otherwise, the data recorded by the Olioly Online Store is a test of the set of transactions between OLIOLY and its customers.

  1. Procedure and form of payment of the products.

3.1 Once the order has been placed by the customer, OLIOLY will send an email to the User, within a maximum period of twenty-four (24) hours, confirming the purchase., Detailing the characteristics of the Product that will be served to the customer, its price, the expenses of shipment and the data of the different options to make the payment of the Products to OLIOLY. In the confirmation will be assigned a reference code of the purchase, to the client

3.2 The User who purchases a product through the Olioly Online Store must make the payment through the payment systems specifically detailed in the Olioly Online Store.

3.3 OLIOLY will file the electronic documents in which the contract is formalized, sending a copy to the User once the purchase is made.

3.4 The order confirmation sent by OLIOLY is not valid as an invoice, only as proof of purchase. OLIOLY will send the corresponding invoice by email and / or the user can also download it from their account.

  1. Return policy.

The products purchased at “” may be returned and refunded, provided you inform us of your intention to return the product (s) purchased and the rest of the conditions established in this section are met.

OLIOLY is responsible for processing a pick-up with the transport company of the products you wish to return.

  1. Refund by customer’s decision:

In the event that the return or exchange is unrelated to a defect or error in the product, returns will not be accepted, unless the customer argues a compelling reason. If Olioly Development considers these reasons to be sufficient, returns will be accepted within the first 5 calendar days from the date of receipt, provided that the conditions set forth in Law 3/2014 of March 27, article 71 of the order of commerce, are met. indicates that the product has to be returned under the same conditions as it arrived and not have been used (provided that it does not go beyond the mere verification of its good condition and functioning). In case of not keeping the original packaging, OLIOLY reserves the right to have the good suffer any depreciation.

The reimbursement of the value of the merchandise will be made once we check in our warehouse the good state of it. The customer must assume the costs of the return which are € 8.95 * for domestic shipments.

* There are cases in which the size may vary and you will be informed during the return process.

OLIOLY must make a refund of the amount must be made, as indicated by Law 3/2014 of March 27, order of trade article 107, without undue delay and, in any case, before 14 calendar days have elapsed since the date in which the merchandise has been returned.

  1. Damaged products

In the event that the return or exchange is due to the product being damaged or broken due to transportation, please contact us as soon as possible to be able to complete the replacement / payment of the products. The client should not run with any expense.

  1. Incorrect products

If the return is due to the fact that the product received is not the one requested, a refund or change may be made within the first 30 calendar days from the date of receipt. However, you must communicate as soon as possible to be able to process the change for the correct product. The customer does not have to pay return costs.

  1. Products with incorrect / incomplete information

In the event that the return is due to the fact that the product received does not conform to the information indicated on the website, a refund or change may be made within the first 30 calendar days from the date of receipt. However, you must communicate as soon as possible to process it. The customer does not have to pay return costs.

  1. Defective products

In case of defective products, OLIOLY will proceed, as appropriate and depending on the conditions of the product, responding properly or through the supplier / distributor / manufacturer, repair, replacement, price reduction or termination of the contract, steps that will be free to the consumer and user.

The refund for the returned product

The refund of the amount will be made by transferència. For this purpose, you will be asked for the account number and IBAN to be able to make the payment. We can withhold reimbursement until we have received the goods or until you have submitted proof of the return of the same, depending on which condition is met first. You will only be responsible for the decrease in the value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.

Special cases

The products of intimate use do not accept changes and / or refunds as indicated in article 103 of Law 3/2014, of March 27.

  1. Customer service.

5.1 the incidents, claims or exercise of their rights, will be addressed in the email or by calling 933823103

  1. Home delivery service.

6.1 The territorial scope of sales through the Olioly Online Store is exclusively for the areas indicated on the page, so the delivery service will only be for that territory. The Products purchased through the Olioly Online Store will be sent to the delivery address indicated by the User once the payment has been verified (with the exception of the counter-refund), with the maximum delivery period being thirty (30) days established by defect in the Law unless otherwise specified at the time of purchase.

6.2 The cost of the shipments is not included in the price of the Products. At the time of purchase of the Product, the User will be informed of the exact shipping cost and other additional costs that may arise.

  1. Intellectual and Industrial property.

7.1 The User acknowledges that all elements of the Olioly Online Store and of each of the Products, the information and materials contained therein, the brands, the structure, selection, arrangement and presentation of their contents, and computer programs used in relation to them, are protected by intellectual and industrial property rights of OLIOLY itself or of third parties, and that the General Conditions do not attribute to it any intellectual or industrial property right other than those specifically contemplated in the same.

7.2 Unless authorized by OLIOLY or, where appropriate, by the third party owners of the corresponding rights, or unless this is legally permitted, the User may not reproduce, transform, modify, disassemble, reverse engineer, distribute, rent, lend, make available, or allow access to the public through any form of public communication of any of the elements referred to in the previous paragraph. The User must use the materials, elements and information accessed through the use of the Olioly Online Store solely for their own needs, forcing themselves not to directly or indirectly commercially exploit the materials, elements and information obtained from them. through them.

7.3 The User must refrain from circumventing or manipulating any technical devices established by OLIOLY or by third parties in the Olioly Online Store.

  1. Data protection.

In order to guarantee and protect the privacy and confidentiality of the personal data of the Users of our website and in order to protect their privacy and privacy, we have drafted, in accordance with current legislation, the Privacy Policy.

The terms included in it and in particular the duty of confidentiality will be mandatory for all internal or external personnel who work or could work with us and who have access to the data you provide, either during browsing on our Website , for the use of our forms or during the hiring or provision of services.

Olioly Development SL reserves the right to modify the content of this Privacy Policy, in order to adapt it to legislative or jurisprudential developments, as well as to reports or opinions issued by the Spanish Data Protection Agency or the Group of Work of Article 29.

In the event that we are going to use the personal data of the Users, Potential Customers or Customers, in a manner different from what is established in the Privacy Policy in force at the moment of providing the data; or in the event that we are going to treat them for purposes other than those indicated at the time you provide us with your data, we will make every effort to contact you as affected, to inform you and obtain your consent again. Otherwise, we will not use the data for different purposes.

We advise Users that, each time they access our website, they review this text to ensure the purposes and uses we can make of their data.

The Privacy Policy,

will be part of and will be permanently linked to the provisions of our Legal Notice, the Legal Conditions of the service contracted and our Cookies Policy.

At all times we will indicate the date of the last update of the Privacy Policy so that Users know the effective content that is applied to them and the date of the last revision.

OLIOLY, S.L. notes that this Privacy Policy is adapted to Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, regarding the protection of natural persons with regard to the processing of personal data and the free circulation of these data (hereinafter RGPD).

  1. Passwords.

9.1 OLIOLY will facilitate the use of personal passwords to the user who registers as such on the website. These passwords will serve to access the services provided through the Website. The user must keep under his / her sole responsibility the passwords in the strictest and absolute confidentiality, assuming, therefore, all damages or consequences of any kind arising from the breach or disclosure of the secret. For security reasons, the password for telematic access to the services linked to the Website may be modified at any time by the user. The User undertakes to notify OLIOLY immediately of any unauthorized use of his password, as well as access by unauthorized third parties to it.

  1. Cookies.

10.1 OLIOLY uses cookies in order to improve its services, facilitate navigation, maintain security, verify the User’s identity, facilitate access to personal preferences and follow its use of the Olioly Online Store. Cookies are files installed on the hard disk of the computer or in the memory of the browser in the folder preconfigured by the operating system of the User’s computer to identify it.

10.2 If the User does not want a cookie to be installed on his hard disk, he must configure his Internet browsing program to not receive them. Likewise, the User may destroy the cookies freely. In the event that the User decides to deactivate the cookies, the quality and speed of the service may decrease and, even, he will lose access to some of the services offered in the Olioly Online Store.

  1. Online confidence.

These general conditions are ruled by the Spanish Law. The parties submit, at their discretion, for the resolution of conflicts and renouncing any other jurisdiction, to the courts and tribunals of the user’s domicile. Likewise, as an entity adhering to Confianza Online and in the terms of its Code of Ethics, in case of disputes related to online contracting and advertising, data protection and protection of minors, the user may resort to the Confidential dispute settlement system. Online (


  1. Conflict resolution


We inform consumers that the online dispute resolution platform (“ODR Platform, Online Dispute Resolution”) is operative for all countries of the European Union, including Spain.

In the case of Spain, the European Commission has appointed the European Consumer Center attached to the Spanish Agency for Consumer Affairs, Food Safety and Nutrition, as a point of contact for the platform, to assist and support the submission of claims through the aforementioned platform.

After the entry into force of Directive 2013/11 / EU of the European Parliament and of the Council of May 21, 2013, regarding the alternative resolution of consumer litigation and Regulation 524/2013 of the European Parliament and of the Council, we are obliged to inform about the existence of the platform to our buyers. Hence, we inform our Users that in case of any conflict with the consumer of OLIOLY, there is a new European procedure, simple, multilingual and accessible for the resolution of them. Which consists of the following:

The consumer must access this platform and complete the online claim form. Once filled, it will be sent from the same platform. The claim will be sent to OLIOLY, who will propose to the consumer an alternative dispute resolution entity. Once the consumer and the seller agree on the mediation entity that will resolve their dispute, the platform will send the claim to the chosen entity.

The mediation entity will deal with the case electronically and propose a solution within a maximum period of 90 days. “

  1. Resume

For the purposes of the provisions in the current regulations on data protection, the data of your CV that provides us, are essential for processing the application and its owners agree that their personal and curriculum information, including the email address , which are provided are incorporated into the file for which OLIOLY is responsible, in order to study and / or execute the present application and for the personalized and segmented study and analysis thereof. The personal data provided will be used for the purpose, in the manner and with the limitations and rights granted by the Organic Law 15/1999, of Protection of Personal Data. The owner may exercise the rights of opposition, access and information, rectification, cancellation of their data and revocation of their authorization without retroactive effects, acting as indicated in this section.

  1. Comments and suggestions

Help us improve, sending your comments, complaints and suggestions. They will be well received and consequently managed. We kindly ask you to send us such comments or suggestions through our email

Place your order. Gain health, well-being and a seasonal promotion...